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Cancellation & Refund Policy

Last updated: 3 July 2026

This policy explains how billing, cancellations, and refunds work for BlogPilot Pro
(and Agency) subscriptions, operated by SuperApps (“we”, “us”) at
superappsdomain.com. Payments are processed by
Paddle, our Merchant of Record, who also handles order-related enquiries, invoicing,
and refunds on our behalf.

1. Try before you buy

Every BlogPilot install includes a 7-day, full-feature free trial (no credit card
required) and a permanent Free tier (1 niche, 15 posts/month, manual publishing, basic
diagnostics). Because you can evaluate the complete product free of charge before paying, paid plans are
intended for users who have completed that evaluation.

2. Billing

  • Pro is billed monthly ($29) or annually ($290); Agency plans use
    the same monthly/annual cadence.
  • Subscriptions renew automatically at the end of each billing period until cancelled.
  • All prices are shown at checkout; applicable taxes (e.g. GST/VAT) are added by Paddle based on your
    location.

3. Cancellation

  • You can cancel at any time from WordPress → BlogPilot → Settings → License →
    Manage subscription    , which opens your secure Paddle management page.
  • When you cancel, your subscription is set to end at the close of the current paid period
    — you keep Pro access until then and are not billed again.
  • Cancelling does not trigger a refund for the current period (see §4).
  • At the end of the period your site automatically reverts to the Free tier. Content
    already published stays on your site; Pro-only features simply lock.

4. Refunds

We offer a 14-day, usage-based money-back guarantee, aligned with Paddle’s Buyer Terms:

  • A refund may be requested within 14 days of your initial purchase
    (the first payment of a subscription, or a one-off purchase).
  • Renewal payments are not refundable. As with Paddle’s Buyer Terms, the 14-day
    withdrawal right applies only to your first payment, not to subsequent auto-renewals. To avoid a renewal
    charge, cancel before the renewal date (see §3).
  • Refunds apply to accounts that show limited evaluation usage since purchase. As a
    guide, this means you have not run significant Pro workloads — for example, fewer than
    ~10 generated posts and no bulk/automation (“Auto mode”) runs since the charge.
  • Because BlogPilot provides immediate access to Pro features, using the product during
    the 14-day window limits the automatic right to a full refund — consistent with Paddle’s Buyer Terms
    (which reduce the withdrawal right once you “start using or benefiting from” the product), and the basis
    for the usage guide above. If you have not used Pro, a full refund within 14 days is honored.
  • Accounts that have used Pro in production beyond the guide are considered used in full
    and are not eligible for a refund. This keeps the guarantee fair and prevents
    “generate a month of content, then refund” abuse.
  • Annual plans: the same 14-day usage-based window applies to the initial purchase.
    After 14 days, annual plans are non-refundable for the remainder of the term. You may
    still cancel to stop the next renewal.
  • Final decision: all refunds are administered and issued by Paddle at
    Paddle’s discretion, case by case, and may be refused where Paddle finds evidence of fraud, refund abuse,
    or manipulative behaviour.

What happens when a refund is issued

  • Your license is immediately downgraded to the Free tier — Pro features lock right away.
  • Content you already generated and published stays on your site; it is yours to keep.
  • The refund is processed by Paddle to your original payment method (typically within 5–10 business days).

5. Chargebacks

Please contact us before disputing a charge — we can usually resolve billing issues faster than a bank
dispute. Filing a chargeback results in immediate and permanent revocation
of the associated license, and we reserve the right to decline future service to that account.

6. How to request a cancellation or refund

  • Cancellation: self-serve via Settings → License → Manage subscription (Paddle).
  • Refund: email support@superappsdomain.com
    from the address used at purchase, with your Paddle order/receipt number. Requests are reviewed against §4.
  • Directly through Paddle: use the “View receipt” or
    “Manage subscription” link in your Paddle order-confirmation email, or Paddle’s
    refund-request page.

7. Changes to this policy

We may update this policy from time to time. Material changes will be posted here with a new
“last updated” date. The policy in effect at the time of your purchase governs that purchase.

This document is provided for information and is not legal advice. Please have it
reviewed by a qualified professional and confirm it aligns with Paddle’s Buyer Terms and applicable
consumer-protection law (which may grant statutory refund rights that override the terms above).

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